What is exceptional customer service?

It's all about the customers' experience, says Bob Phibbs, otherwise known as The Retail Doctor.

It is making that one person in front of you feel, for those moments you are together, they are the most important person in the world. There's nothing you wouldn't do to make their day better. There's nothing you would hold back. It's all about the customers' experience.

Check out how The Retail Doctor, Bob Phibbs, defines exceptional customer service.

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TAGS: Management
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